A Simple Key For phone number for empire carpet Unveiled

Fifty percent cost carpet sale - we bring samples to your own home! Get in touch with Empire today to create a estimate As well as in household session.

August ten, 2018 at 12:45 pm I made use of Empire several a long time in the past with wonderful results in Texas. However now Im to the east Coastline which continues to be a nightmare. My install was delayed a day, not a difficulty. When they did occur, they ripped up my aged carpet, set up padding, but once they went to setup new carpet, they understood it absolutely was broken. They knowledgeable me they wouldnt have the ability to return with new carpet until following working day. All my furnature was mainly in my kitchen area and eating home and there were uncovered spikes within the trim bars.

August fifteen, 2018 at 9:38 am I'd applied Empire for flooring a few a long time in the past and was so satisfied with the encounter that I chose the corporation all over again for new carpeting upstairs. Slip-up. This has actually been a fiasco from start to finish. Just about the most dysfunctional firms I've at any time addressed in my adult daily life. Their reps are incompetent, disconnected from corporate and unapologetic within the remarkable inconvenience they have got induced me — which has absolutely nothing to do with the actual carpet. I’ve used hours trying to verify to them I actually paid out for my carpet over the working day I signed the deal Using the unbiased rep who frequented my house.

It will get worse. They despatched the incorrect laminate far too! Get my salesman within the phone and he keeps endeavoring to tell me it’s the right stuff. I now have to confirm to him it’s ALL Incorrect. He lives pretty close by so I request if he can arrive at my property. Certainly not. He will phone me back again- Nevertheless Looking forward to That decision. Now the soonest they might even return is Tuesday and then only do the laminate. I'm now in limbo for the hardwood. We have now wasted our trip times on account of this screw up. This was alleged to be a great practical experience, nevertheless it’s been every little thing but that! We're SO PISSED OFF! Now staying advised I've to begin The complete system again Together with the salesman to the hardwood. Is this the service I paid for? I am now reconsidering my complete invest in.

We have been repeat customers and made a decision to use empire yet again to guarantee an exact match in the Wooden. Effectively, visualize our surprise when the main shipping arrived with the wrong coloration Wooden for that actions. In this particular install we've been executing the steps, mud space, kitchen, morning place, pantry and powder place $9600 (over priced as it is).

FYI it took me per month to obtain a copy with the warranty sent to me. My next action is filing an official complaint with the BBB as Empire is registered with them. Empire has an A score with the BBB, but that is definitely since they are forced to create some kind of arrangement with disgruntled customers, of which there are hundreds, to maintain the A score. If just about anything alterations, or if some kind of Option is achieved I will update write-up.

Can an individual, such as the CEO preferably, get back to me to discuss this issue ASAP. Community relations is HUGE to a corporation & whoever handles it ought to be aware of how your customer service or workforce tackle your business’s calls & treatments! Thank you upfront for reading through this complaint………..

June seven, 2018 at 9:32 am I acquired flooring from them 6 months ago I had been informed drinking water evidence and will not likely tear wouldn't get gashes in it. Properly there periods now the place they may have fixed the ground has come up again There is certainly tears and gashes all inside the flooring working day a few of calling there joke of customer service and nevertheless cant get any person to return out and repair yet again oh many of the molding or trim is developing all over again they demand me 10 grand for flooring which the installers instructed me was trash and maybe cost 2500 bucks.

Might 1, 2018 at four:06 pm Shame Disgrace Shame to Empire Today…. the usage of inexperienced laborers to setup tile. We had the tile set up final 7 days and continue to have not read back again from the manager or inspector on all the problems. Really on day just one the tile installer seemed to determine what he was undertaking but he didn’t return the next working day and remaining it up to two inexperienced laborers to finish.

Rapid forward 24 several hours….I had been designed to Have got a new kitchen flooring installed today plus the installer called me at three:00 to inform me that their to start with position from the day was having as well prolonged and that they couldn’t put in my flooring today. He claimed that it may be set up on Monday at 10:00am, but After i questioned him if he would notify Empire in the modify in installation he said they they didn’t should be educated because it was out in their hands at this stage.

I am sorry to possess to submit this but your customer service is Terrible, I hand laminate flooring put within our living room and guest tub home and a couple of hallways, to start off my wife and I had to maneuver each of the furnishings out and place it back, but we ended up charged for your installers to do it, the installers didn't tightened up the drinking water line from the visitor tub and leaked all around the floor, Once i identified as about the trouble I had been told an individual would get in contact with me with in three days, after five days I identified as again and was told they identified as but nobody was dwelling, plus they remaining a concept, I'm residence daily, I'm disabled, so I understand that was not correct .

BALTIMORE, MARYLAND -- As I have not been in this individual store, I've however completed organization using this type of business. My spouse And that i have been effortless income about three yrs back, as everything within our property was white rather than a very good combine with Young ones and pet dogs! We picked out of new floors even opted for the greater carpet and haven't wished we could go back in time a lot more!!! We felt fully misled by our profits consultant as practically nothing went how he organized us for. We had multiple installation difficulties, installers coming late or in no way for repairs and also one particular installer who showed up and just basically stated he didn't desire to do the job so he didn't. I'll say right after numerous phone phone calls and appointments we ultimately got the carpet and vinyl floors we ended up wholly satisfied with! BUT, sadly it did not previous. A few 12 months 50 percent later the gaping of your improperly mounted floors received way too much for me to bear and an day by day utilized threshold arrived off. We named and so they did deliver some installers out to fix that and a few other challenges. BUT, sadly empire today reviews nj that did not last. A couple of calendar year later on the gaping arrived back and exactly the same threshold was no longer attached. That they had someone arrive out to inspect our complaints and we acquired permitted for your reinstall. We picked our merchandise and agreed on authentic painted white Wooden quarter rounds. We imagined every little thing was simple. Early this thirty day period the installers arrived out, promptly, and started working. I checked their do the job very intently presented my previous activities and just one installer even told me I was "difficult to function for" which really kinda floored me (no pun supposed) and I kinda stepped again not wanting any of frustrations taken out on his do the job.

Several of the quarter spherical to the kitchen an barhrooms even now hasnt been set up. Not less than he brought some today.

Oct 19, 2017 at nine:01 am I set up an appointment to possess a part of flooring reinstalled following we did some remodeling. It absolutely was set up by way of the website as well as the gentlemen confirmed up the pretty next working day. He informed me that Though I had installed this ground only two years back and it’s no longer readily available. He went the additional action to set up a warrenty/service demand me. Unfortunately that’s wherever the excellent service ended. I have gotten 7 phone calls pertaining to my income simply call but very little of price in terms of my service connect with. I needed to phone the office multiple periods and ask for to get put on keep even though the call attendent tried to Get hold of the neighborhood office. three-four Instances they had been unsuccessful. My response was “how can I assume them to acquire ahold of me when their very own business are not able to?” Soon after way way too much energy I at last obtained an individual and so they gave me on a daily basis for my service call but couldn't narrow it down any more than “sometime between 8am and 6pm.

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