What Does empiretoday complaints Mean?

12/eight/2017 1013am ticket# one-2924779250 want my dollars refunded back again it is currently 15 days to Christmas my house is wreck and not one person from empire has called me in any respect. I have had to phone them constantly to obtain solutions. I asked for that I tend not to deal with Lisa or Justin, I just want my a reimbursement and Otherwise I will be likely to smalls claims court docket and receiving an attorney for getting my a reimbursement. They mounted this on Nov 29th 2017 and I are contacting just about every other day with no motion or response from Empire.

Was presented a absolutely free space carpet set up, took various weeks to complete mainly because those installers had auto concerns, couldn’t ensure it is or experienced to depart early as the manager at Empire preferred them at A further career that was extra important. It's been One more month, One more five calls built, carpet in totally free place and paid area now coming apart within the appears to be. A different lousy installation career. Spoke to the Tim Sherwin (864-973-8096) from Empire whose reaction was; “you got a free of charge place”, “we use subcontractors”, which in his thoughts justifies the lousy career done in that free space and also the nightmare sequel to another place which wasn't no cost.

– Installation day began with issues. In accordance with the installer, the sales rep should have inspected even further and never directed me to eliminate the ceramic tile (at a cost of $500 to me rental devices and labor). Getting rid of it built the floor uneven and new subfloor would wish to generally be set up to amount it. Two hrs was squandered inside a backwards and forwards in between the installer, me along with the dispatch manager…who initially tried to have me pay back and additional $900 that can help fix the mistake of your gross sales rep.

The foot site visitors getting myself and my husband, as well as a medium-sized Puppy. Facet Take note: The little linen closet within the hall was not accomplished, I don't know why. I did not even recognize till my mom pointed it out. How on the planet would they not do a tiny linen closet? Would which have been One more $100?

The bathtubs are brimming with things, We now have moved home furnishings and everything we have to ensure that they could put in our carpet TODAY. We obtained a call at eight:30 AM this early morning which they had been from inventory on our carpet and would not be capable to appear for one more week. Entirely UNACCEPTABLE. Don't use this firm.

We’re disappointed to hear that you've not been contacted with regard to this here matter. We’ve Positioned your account, and we’ll be in touch along with you Soon to further more go over your practical experience.

Even even worse, I’m selling my condo and was planning to put it available on the market immediately following the floor was designed to be carried out but now I’m having to hold off putting the position available on the market.

We’re sorry to hear you’re unsatisfied, and sincerely regret the inconvenience. We’ve Positioned your account, and we’ll be in connection with you shortly.

Thank you for bringing your considerations to our interest. We sincerely apologize for your working experience, and realize that we’ve spoken to you personally in regards to the concerns. If you continue on to obtain inquiries remember to Call us at customersupport at empire-today.com.

March 25, 2018 at four:49 pm I ordered carpeting for 4 bedrooms arising on 4 several years back by using a guarantee. Guarantee was for five years. Put in lots of money. Carpet was presented as major of the road stain resistant superior quality carpet. Carpet is not really stain resistant and has extend in Every single from the 4 bedrooms. My spouse and I are empty nesters and possess our kid at home occasionally and also quests. Pretty low site visitors through the decades. I contacted Empire Today and spoke by using a rep named Rosemarie (562-741-1432) Very first I was instructed that my concern might be dealt with with in per week. Two weeks went by and no response. I identified as Rosemarie back again and she or he 1st told me that I did not have a guarantee??? After a discussion with Rosemarie, she pulled my account and mentioned which i in truth experienced a five calendar year warranty and her supervisor Annette will be calling me.

I then requested the gross sales person to offer me a estimate on 2 rooms and afterwards afterwards I decided to do a 3rd home. Again I waited five days to get a salesman out to evaluate the third room. Perfectly As you can imagine I had to measure the place myself and connect with it in to the Salesman Myself, mainly because he did not display up on numerous situations. I known as the So Identified as Service Section, and I used to be put on maintain although they tried to figure matters out, I waited so extended I just hung up the phone. Installation:

I just terminate my contract on this organization after they screwed up not as soon as but 2 times the installation agenda in my toilet. Initially was plan previous Friday. It had been rescheduled for today att 9am turn into 11am then we must wait until Pretty much 1pm and nobody arrived.

Ok so we have a supervisor who swears they can make it up to us. Took $100 off the worth to reschedule. Reluctantly I agreed bc they'd my deposit and so on. Scheduled for November 28.

We’ve read through your review, and so are upset to listen to regarding your carpet installation. We regret the hold off, and would want to observe up along with you to produce items ideal.

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Fifty percent cost carpet sale - we bring samples to your own home! Get in touch with Empire today to create a estimate As well as in household session.

August ten, 2018 at 12:45 pm I made use of Empire several a long time in the past with wonderful results in Texas. However now Im to the east Coastline which continues to be a nightmare. My install was delayed a day, not a difficulty. When they did occur, they ripped up my aged carpet, set up padding, but once they went to setup new carpet, they understood it absolutely was broken. They knowledgeable me they wouldnt have the ability to return with new carpet until following working day. All my furnature was mainly in my kitchen area and eating home and there were uncovered spikes within the trim bars.

August fifteen, 2018 at 9:38 am I'd applied Empire for flooring a few a long time in the past and was so satisfied with the encounter that I chose the corporation all over again for new carpeting upstairs. Slip-up. This has actually been a fiasco from start to finish. Just about the most dysfunctional firms I've at any time addressed in my adult daily life. Their reps are incompetent, disconnected from corporate and unapologetic within the remarkable inconvenience they have got induced me — which has absolutely nothing to do with the actual carpet. I’ve used hours trying to verify to them I actually paid out for my carpet over the working day I signed the deal Using the unbiased rep who frequented my house.

It will get worse. They despatched the incorrect laminate far too! Get my salesman within the phone and he keeps endeavoring to tell me it’s the right stuff. I now have to confirm to him it’s ALL Incorrect. He lives pretty close by so I request if he can arrive at my property. Certainly not. He will phone me back again- Nevertheless Looking forward to That decision. Now the soonest they might even return is Tuesday and then only do the laminate. I'm now in limbo for the hardwood. We have now wasted our trip times on account of this screw up. This was alleged to be a great practical experience, nevertheless it’s been every little thing but that! We're SO PISSED OFF! Now staying advised I've to begin The complete system again Together with the salesman to the hardwood. Is this the service I paid for? I am now reconsidering my complete invest in.

We have been repeat customers and made a decision to use empire yet again to guarantee an exact match in the Wooden. Effectively, visualize our surprise when the main shipping arrived with the wrong coloration Wooden for that actions. In this particular install we've been executing the steps, mud space, kitchen, morning place, pantry and powder place $9600 (over priced as it is).

FYI it took me per month to obtain a copy with the warranty sent to me. My next action is filing an official complaint with the BBB as Empire is registered with them. Empire has an A score with the BBB, but that is definitely since they are forced to create some kind of arrangement with disgruntled customers, of which there are hundreds, to maintain the A score. If just about anything alterations, or if some kind of Option is achieved I will update write-up.

Can an individual, such as the CEO preferably, get back to me to discuss this issue ASAP. Community relations is HUGE to a corporation & whoever handles it ought to be aware of how your customer service or workforce tackle your business’s calls & treatments! Thank you upfront for reading through this complaint………..

June seven, 2018 at 9:32 am I acquired flooring from them 6 months ago I had been informed drinking water evidence and will not likely tear wouldn't get gashes in it. Properly there periods now the place they may have fixed the ground has come up again There is certainly tears and gashes all inside the flooring working day a few of calling there joke of customer service and nevertheless cant get any person to return out and repair yet again oh many of the molding or trim is developing all over again they demand me 10 grand for flooring which the installers instructed me was trash and maybe cost 2500 bucks.

Might 1, 2018 at four:06 pm Shame Disgrace Shame to Empire Today…. the usage of inexperienced laborers to setup tile. We had the tile set up final 7 days and continue to have not read back again from the manager or inspector on all the problems. Really on day just one the tile installer seemed to determine what he was undertaking but he didn’t return the next working day and remaining it up to two inexperienced laborers to finish.

Rapid forward 24 several hours….I had been designed to Have got a new kitchen flooring installed today plus the installer called me at three:00 to inform me that their to start with position from the day was having as well prolonged and that they couldn’t put in my flooring today. He claimed that it may be set up on Monday at 10:00am, but After i questioned him if he would notify Empire in the modify in installation he said they they didn’t should be educated because it was out in their hands at this stage.

I am sorry to possess to submit this but your customer service is Terrible, I hand laminate flooring put within our living room and guest tub home and a couple of hallways, to start off my wife and I had to maneuver each of the furnishings out and place it back, but we ended up charged for your installers to do it, the installers didn't tightened up the drinking water line from the visitor tub and leaked all around the floor, Once i identified as about the trouble I had been told an individual would get in contact with me with in three days, after five days I identified as again and was told they identified as but nobody was dwelling, plus they remaining a concept, I'm residence daily, I'm disabled, so I understand that was not correct .

BALTIMORE, MARYLAND -- As I have not been in this individual store, I've however completed organization using this type of business. My spouse And that i have been effortless income about three yrs back, as everything within our property was white rather than a very good combine with Young ones and pet dogs! We picked out of new floors even opted for the greater carpet and haven't wished we could go back in time a lot more!!! We felt fully misled by our profits consultant as practically nothing went how he organized us for. We had multiple installation difficulties, installers coming late or in no way for repairs and also one particular installer who showed up and just basically stated he didn't desire to do the job so he didn't. I'll say right after numerous phone phone calls and appointments we ultimately got the carpet and vinyl floors we ended up wholly satisfied with! BUT, sadly it did not previous. A few 12 months 50 percent later the gaping of your improperly mounted floors received way too much for me to bear and an day by day utilized threshold arrived off. We named and so they did deliver some installers out to fix that and a few other challenges. BUT, sadly empire today reviews nj that did not last. A couple of calendar year later on the gaping arrived back and exactly the same threshold was no longer attached. That they had someone arrive out to inspect our complaints and we acquired permitted for your reinstall. We picked our merchandise and agreed on authentic painted white Wooden quarter rounds. We imagined every little thing was simple. Early this thirty day period the installers arrived out, promptly, and started working. I checked their do the job very intently presented my previous activities and just one installer even told me I was "difficult to function for" which really kinda floored me (no pun supposed) and I kinda stepped again not wanting any of frustrations taken out on his do the job.

Several of the quarter spherical to the kitchen an barhrooms even now hasnt been set up. Not less than he brought some today.

Oct 19, 2017 at nine:01 am I set up an appointment to possess a part of flooring reinstalled following we did some remodeling. It absolutely was set up by way of the website as well as the gentlemen confirmed up the pretty next working day. He informed me that Though I had installed this ground only two years back and it’s no longer readily available. He went the additional action to set up a warrenty/service demand me. Unfortunately that’s wherever the excellent service ended. I have gotten 7 phone calls pertaining to my income simply call but very little of price in terms of my service connect with. I needed to phone the office multiple periods and ask for to get put on keep even though the call attendent tried to Get hold of the neighborhood office. three-four Instances they had been unsuccessful. My response was “how can I assume them to acquire ahold of me when their very own business are not able to?” Soon after way way too much energy I at last obtained an individual and so they gave me on a daily basis for my service call but couldn't narrow it down any more than “sometime between 8am and 6pm.

Details, Fiction and empire today carpet and flooring

Empire's mission is to help make attractive new floors easy. With over one million happy customers, Empire is dedicated to comfort, quality and customer care.

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We assure you that we acquire matters like these extremely significantly, and we might wish to abide by up with you and further more deal with your problems. Please e-mail your issues in conjunction with your account information to customersupport@empire-today.com. We anticipate hearing from you.

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Outside carpeting: Empire sells carpeting for porches, patios and decks. Their brief pile height can help hold crushes and dents from forming.

The corporate’s operator through the time asked for that he serve as the on-air expertise to the spots just after unsuccessfully auditioning numerous Other individuals for your job.[citation necessary] Hauldren also wrote and recorded the tune applied as the organization’s well-known jingle.[citation desired] Marketing jingle[edit]

It’s often “Anyone will connect with you”. It’s been above each week and nevertheless not fixed. The revenue man has Swiftly gone dumb and acts like he has no clue together with customer care. I will never advocate this company!

I always got my woods performed with Empire, like with my floors together with other things. The carpet I bought was good and delicate and I like the color. Empire also set up it and it failed to acquire long. I truly feel excellent with regards to the carpet.

In either case, I put some skin in the game, just to make certain that it wasn’t in fact a fantastic deal. The deposit was almost nothing And that i set it on my charge card for getting some details! The salesman still left immediately soon after we signed the paperwork.

For perfectly above 50 % a century, it has furnished flooring answers to A large number of households, businesses, and businesses. In case you at any time program on using a floor remodel, you recognize where to go. You can save on your own remodeling costs if you employ an Empire Today Coupon.

The installer arrived early, which was great. They have been extremely pleasant and polite. The leading installer asked if I wished to overview the elements just before he introduced it all in. Naturally!

" Throughout his take a look at he informed us our closets would not be a challenge. "My guys determine what they are undertaking and have no difficulty with closets", he acted just as if I was Silly for inquiring that. He did tell us we must pay back somewhat extra for our stairs but that if we bought the stair kits, then it would not be a problem. The solution click here looked great and we did choose to go along with a considerable company with a superb standing, however the income fellas was horrible.

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After i called my gross sales man or woman I was advised it had by no means took place right before but a supervisor would phone me. When he did, in excess of a day afterwards he was unapologetic and almost unbelieving of my practical experience. I requested for a refund and he claimed, although this hasn't transpired, that isn't an option. I was marketed a product that they do not give, was remaining with the unsafe atmosphere after which when remaining with no other choice had them put in whatever they experienced for safety of my loved ones. He then termed me on a daily basis or two later and said they would offer you me $300 which is not close to what I paid for this. Also, after the I stalkers still left I had tiles lifting up. I stayed off them for a longer period than they claimed, but nevertheless there was hurt. They came back again to fix it but definitely didn't place down plenty of adhesive in the first place. I'm particularly unhappy, I used to be marketed an item they do not even make. Then experienced harm to other flooring and appliances by their Installers. Then After i manufactured their management informed I was treated inadequately and supplied an exceptionally small financial refund. Remember I also experienced to fix my encompassing ground and appliances. Income, set up, and administration were all incompetent. I'd endorse that anybody else pick out a different company.

Regrettably, we are unable to Identify your order. Make sure you e-mail us at customersupport@empire-today.com and involve each your problems and the road handle where by your installation came about. We sit up for hearing from you, thanks.

My In general practical experience with Empire was fantastic. Vety neat and cleaned up when completed. Quite well mannered and In general excellent.

I really take pleasure in the color and the feel. Every little thing over it is nice. I'd personally return to Empire yet again. Being a subject of actuality, I’m coming back to get my flooring completed in my kitchen area.

I am sure that it has rained ahead of and carpet has been put in. Furniture is designed to be delivered and now there's no carpet. Then they're going to complain if they have to maneuver the household furniture. What a nightmare!!!

I had vinyl panel flooring mounted in equally bathrooms and within the kitchen area, and it appears to be awesome. It's also extremely realistic and it can be an advancement more than the vinyl sheeting that the prior owner experienced down. The entire thing labored out properly. If you go together with Empire Today, you will read more get fantastic value and The work’s gonna seem superior when it’s concluded.

Tony, this is not the experience that we want for our customers and we sincerely regret to listen to your Tale. We'll be in contact with you instantly to discuss your problems.

At eleven:30PM The work was nevertheless not entire. Will two phone calls to customer care they indicated that the installers could demonstrate up anywhere from 8AM-6PM. I indicated that it had been Pretty unprofessional to work late into the night at another person's residence In particular because that they had put aside the whole day watching for them to show up. Customer support indicated that should they show up at 6pm they ought to point out how many hrs it could just take and would the customer want to reschedule. Hardly ever in 1,000,000 many years would I believe three installers would choose 5.five several hours and operate right until eleven:thirty PM in someone's home. The complete practical experience was unacceptable. Tend not to use Empire Today...your entire expertise was awful.

Opposite to well-liked perception, the "Empire Man" wasn't the corporate’s proprietor nor was he on the list of installers. While in the late 1970s, Hauldren was among the marketing copywriting forces powering the Empire model.

Out of doors carpeting: Empire sells carpeting for porches, patios and decks. Their limited pile top aids hold crushes and dents from forming.

Hannah, we regret to listen to this, and we'll be in contact with you shortly to discuss your funding problems, thanks.

"I desire I'd the invoice # to share along with you . I paid out Empire TODAY To set up a floor in my dwelling/ dining space. this ordeal became a little something mad. The day on the installation Empire confirmed around my home with 40 packing containers of the wrong tile. (initially blunder). Certainly that they had to reschedule the put in. The following 7 days they arrived with the proper tile ,even so din not have any of the fabric desired to set up the tile. They were trying to put the tile down by using a felt underlayment(second miscalculation). Following arguing with them for two hrs because I requested them to follow the operate purchase and bring the fabric promised about the revenue receipt. At the moment Empire Today chose to drop by Household DEPOT to get the fabric essential for the install. The put in was carried out like a lot of armatures have been doing the install.

Tim, we're sorry to hear this, and we might wish to even more assist you, but are struggling to locate your buy. Please Get in touch with us at customersupport@empire-today.com with both equally your Make contact with and buy information and facts. We stay up for hearing from you.

I erroneously trustworthy the salesman like a "flooring skilled" consequently, I used to be offered the wrong merchandise. Immediately after I had entered into a contract with Empire, I found out laminate should By no means go inside a toilet. Their salesman experienced advised me laminate would not only resist water but is additionally scratch resistant and created Together with the identical compound utilized by NASA. Very well It truly is neither drinking water nor scratch resistant and I have Animals. I'm grateful the installer (That's NOT AN EMPIRE Staff) was honest more than enough to allow me to know he would not install laminate inside a toilet since it would injury right away with ANY moisture. I spoke to a GM who instructed me they'd put in a flooring appropriate to my needs & take up the extra expenses acknowledging their blunder, having said that, it wouldn't be set up until finally subsequent 7 days.


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The installer stored indicating he required to get again to Va Beach, they needed to get house right before it acquired dark. Unacceptable. I have two kids at your house without having kitchen for a longer period than anticipated, for a longer period than essential! I want A different crew out at my home to complete this occupation and to complete it with excellence!

While there could possibly be some really superior salespeople, you will find kinds that just provide the trade a nasty identify. Regrettably, the salesman that my wife And that i received was a type of….

In any case, I put some skin in the sport, just to ensure that it wasn’t essentially a superb offer. The deposit was practically nothing and I put it on my charge card for getting some points! The salesman still left instantly right after we signed the paperwork.

I'd a Laminate ground put in on 9/21/2018. I'm incredibly extremely p[leased with it. The personnel had been so polite and Qualified. The work they did was outstanding. I told most of my close friends about the task Empire did for me and at least just one will almost certainly get in touch with Empire to complete her floor.

Soon after getting utilized terrible models just before, I filled out a kind online and Empire was first to Get hold of me. Their salesperson Rod confirmed up and he was good. He labored with us and made available several possibilities. We got luxury vinyl tiles installed in the hallways, bathrooms, the kitchen area and dining home.

Thanks for getting in contact with iSpot.Television Amazing! Another person from our sales team will likely be in touch along with you shortly.

Thursday came, the crew was on-time, and things seemed to be going incredibly well. I Enable the direct read more recognize that Friday I'd an appointment And they'd have to have to interrupt off two hrs early. His response to me was that he is available in from Austin, won't Focus on Saturday, and would want to keep and get the job done while I was at my appointment. What? First, I used to be informed operate was Thursday by means of Saturday. Next, keep and function in the home without having me there? Never think so. I Allow him know I might do what I could, however the appointment could not be rescheduled.

I would like to thanks for taking the time to offer us your responses. We're taking your feedback and addressing the many destinations we skipped in offering The good knowledge for you personally.

Contrary to popular belief, the "Empire Male" wasn't the organization’s owner nor was he one of several installers. Inside the late 1970s, Hauldren was on the list of promotion copywriting forces powering the Empire brand name.

See what characteristics it is best to consider, so you can have the proper flooring for your home: bit.ly/2peiCPP pic.twitter.com/onoMyvh0ne

For these types of a significant corporation, they didn't stand for by themselves such as professional corporation that we see marketing on television.

It appears like hardwood, and it had been a good deal less expensive. It absolutely was stunning how fast the installer bought out and in and did these types of an awesome occupation, and every little thing faultlessly acquired by. My partner takes advantage of a walker and he had ruined the carpet. It was marked up terribly. But this flooring doesn’t display any of it. It appears to be like so quite. Every so often, if he turns the walker genuinely fast, it tends to make somewhat mark and it will come suitable off.

The foot traffic staying myself and my partner, and also a medium-sized Pet dog. Facet Observe: The very small linen closet while in the corridor wasn't carried out, I don't know why. I failed to even observe till my Mother pointed it out. How in the world would they not do a small linen closet? Would that were A different $one hundred?

Very well today is the working day and you also determine what? I cancelled a company excursion to stay During this household and wait and they do not show up yet again. Connect with customer support and all they are doing is say, "Contact back again Monday." They can not do everything. They haven't got any information. The communication Totally sucks.


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